About Us RiverCruising.co.uk

About Us

Who Are RiverCruising.co.uk?

RiverCruising.co.uk is a Travel Village Group website designed exclusively to promote the very best river cruise holidays to UK passengers, however you'll discover we're more than just a website.

We are a fourth generation family business, established in 1959, and we are people that you can trust.

Our river cruise experts have all set sail on at least one river cruise for themselves, so their advice comes from a place of personal experience (we even have a river cruise ship Godmother working with us!).

"A Lancashire travel agency took home three awards at a ceremony to celebrate the best travel retailers in the British Isles."

In March 2022 we added to our growing list of awards, as we were declared "The UK & Ireland's Number One River Cruise Agency" by our travel industry peers.  Whilst it's always lovely to win awards, one of the greatest reasons to trust us with your next river cruise is the confidence our existing clients have in us; as proven by our Feefo Trusted Service Award - now Platinum after 7 years of incredible feedback from our guests.

What Can We Offer You?

We recognise that your holiday time is precious, and our clients deserve the very best. That's why our pledge - We Give You More - is at the heart of everything we do.
Our friendly river cruising experts, who have all experienced a river cruise, will listen to what you require, where you want to travel, your interests and most importantly your budget!

We're positive that we can find a river cruise to suit your needs, after all, we work with industry leaders in river cruising! We'll help you navigate the inclusions of each river cruise line, so you can make the right choice when you book - whether you're booking your first river cruise, or maybe looking to try another cruise line. 

Our offering doesn't stop there! At the Travel Village Group our award-winning customer care follows you right through from the moment you enquire with us, to moment you have returned home, safe, sound, fully rested and ready to share stories of your latest adventure!
We have invested in key customer care support within the business, to ensure that you really do feel special and valued as a client of RiverCruising.co.uk and the Travel Village Group.
We actually expanded our customer care team during the Covid-19 pandemic, to ensure we could answer as many queries as possible, and keep our phone lines open for you.
The team will always assist you with any questions that you may have and you will NOT be passed to various departments - your consultant and our customer care team will be your point of contact at all times.

Thank you for visiting our website and we look forward to speaking with you about river cruising holidays.

Philip Nuttall - CEO

Other Details

Our head office is in Blackpool, Lancashire - located on Highfield Road, opposite Highfield Humanities College. Our business is also supported by a growing number of local "Villages" across the UK. Our home based experts provide great local service from some key villages, towns and cities across the UK.

Opening times: Our telephone lines are open 9am to 8pm Monday to Saturday, and 10am to 6pm on Sundays.

The Travel Village Group is a member of The Co-operative Consortium which is part of Midcounties Co-operative Limited registered in England and Wales with registered number IP19025R. Vat No. 862 817 892. Registered Office: Co-operative House, Warwick Technology Park, Gallows Hill, WarwickCV34 6DA. Head Office: The Waterfront, 62 Wolverhampton Street, Walsall WS2 8DD. The Travel Village Group is a member of ABTA with membership number P6710. As such we are fully bonded according to ABTA's rules and abide by ABTA's Code of Conduct. ABTA protection applies to services supplied by Midcounties Co-operative but does not apply to services featured on this website that are provided by any company that is not a member of ABTA.

Many of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please ask to see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Website Accessibility

RiverCruising.co.uk is committed to ensuring its website is accessible to all users. As our site is constantly reviewed we would welcome any comments you may have on accessibility issues, please use the contact us page.

We recommend using Microsoft Internet Explorer 7 or higher to provide you with the highest level of browser accessibility. If you are blind or visually impaired we recommend JAWS for Windows version 3.31 or later for the best speech synthesis.

Data Protection Statement

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)

Usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and any future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

Your data controller is: The Travel Village Group

You are entitled to a copy of your information held by us. If you would like to see this please ask us. [We may make a small charge for providing this to you].

Email Privacy Policy

All email addresses we collect are kept secure and will not be passed on to any third party.