Third Year Running Awarded Feefo Gold Service

Feefo Gold Badge

For the third year running, has won the Feefo Gold Service award!

Created by Feefo, ‘Trusted Service’ is a genuine and true reflection of our business’ commitment to outstanding service! It is awarded only to businesses that use Feefo to collect genuine ratings and reviews from clients.

We are proud to announce that we have continuously met high standards of customer care and based on the number of reviews collected and our high customer rating, we’ve been awarded a gold badge of honour for the third year running!

Press Release: February 2018. met the criteria of collecting at least 50 reviews between January 1st 2017 and December 31st 2017, with a Feefo service rating of between 4.5 and 5.0.

Phil Nuttall, Managing Director of, commented: “This is a reflection of the commitment and passion of my team to deliver outstanding customer care across the whole business. Our customers have come to expect the very best and we work hard to deliver this at every opportunity. Quite simply, it is part of our DNA as a business that has been trading for almost 60 years.”

Speaking on this year’s award, Andrew Mabbutt, CEO at Feefo, commented: ‘The Trusted Service award has always been about recognising those companies that go the extra mile. Once again, we have seen many incredible businesses using Feefo to its full potential, to provide truly memorable experiences for their customers – and rightly being awarded with our most prestigious accreditation. I look forward to the continual success of the businesses that work in partnership with Feefo throughout 2018.’

Phil continues: “From the very beginning when we opened our high-street cruise agency (now ‘The Travel Village’), the aim was to provide the very best customer service and deliver expert advice. And when we launched in 2007, we strived to share our river cruising experiences and adventures with anyone who wanted to know more about river cruising.”

Our team at have many river cruise experiences under their belts and we have a continual program of investment to ensure that as a team, we are able to answer the most challenging questions.

We are super proud to be continuously reaching high standards of customer care and so very grateful to you, our valued clients, for taking the time to review our service!

You can read our client’s independent feedback online:

Feefo Reviews